Terms & conditions

This is a placeholder document. Have it checked by a Dutch legal advisor before launch — the sections below describe how we intend to work, not a reviewed set of general terms (algemene voorwaarden).

Quotes and prices

Every job is quoted as one fixed price, agreed before we start. A quote is based on the information you give us over the phone. If the property turns out to be substantially different from what was described, we tell you what the difference costs before continuing, never afterwards.

Appointments and cancellation

You can move or cancel an appointment free of charge up to 24 hours before the agreed start time. Inside 24 hours we may charge for the reserved slot, because the team is already scheduled.

Access

If we cannot get into the property at the agreed time and cannot reach you within 30 minutes, the visit counts as carried out and may be invoiced.

Our work

Cleaners are employed by Super Cleaning, screened, and covered by our liability insurance. We bring our own equipment and products unless we agree otherwise.

If you are not satisfied with the work, tell us within 48 hours. We will come back and redo the parts of the agreed checklist that fall short, at no extra cost. This is a re-clean, not a refund.

Damage

Accidents are reported to you the same day. Damage caused by us is handled through our liability insurance. Pre-existing damage, wear, and items that are already loose or broken fall outside that, which is why we photograph anything we find.

Payment

Invoices are sent by email and payable within 14 days. For recurring work we invoice monthly.

Applicable law

Dutch law applies to all work carried out by Super Cleaning B.V.